Hello, You are probably here because you found a charge from Shopify on your credit card, and you may have a few questions:

Who is Shopify?

We're a commerce software and payments company. We make Shopify, the software which powers more than 325,000 online stores around the world. Many of our stores use Shopify Payments to accept credit cards for their orders.

Why is Shopify Payments showing up on my American Express statement?

You probably purchased an item at a store using Shopify Payments to process credit cards. American Express can take a day or two to display details of the individual Shopify store where your credit card was used. Check back in a few days to see the details, website, and telephone number of the store where your purchase was made.

Can I get a refund?

Once you confirm the store where you made the purchase, you're welcome to contact them and request a refund at any time, in accordance with their refund policies.

Any further questions?

You can contact us and we’ll get back to you as quickly as we can.

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