Accessibility multi-year plan

Accessible Emergency Information

Shopify is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

Shopify will provide training to employees and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and other staff members.

Shopify will take the following steps to ensure employees are provided with the necessary training:

  • Post our Accessibility Policy and training guide on our internal website
  • Ensure all current employees and new employees have received the Accessibility Policy and training guide

Information and communications

Shopify is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Shopify will continue to take the following steps to ensure all new websites and content on our websites conforms with WCAG 2.0, Level A:

  • Review new content and ensure it is up to date with WCAG 2.0., Level A
  • Make any amendments as necessary

Shopify has taken the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request:

  • List feedback process in Accessibility Policy
  • Encourage people with feedback to contact Brittany Forsyth (VP of HR) at brittany@shopify.com or 613-241-2828

Shopify will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

  • Upon request, provide publicly available information in different ways (ex: Large print, read aloud etc.)

Shopify will take the following steps to ensure all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

  • Review new website content and ensure it is up to date with WCAG 2.0., Level AA
  • Make any amendments as necessary

Employment

Shopify is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, Shopify will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

  • Update online careers page with Shopify’s commitment to accessibility.
  • Notify talent acquisition and human relations teams that upon request we will make accommodations for public and staff with disabilities during the recruitment and assessment processes and when people are hired.

Shopify develops and puts in place individual accommodation plans and return-to-work plans for employees that have been absent due to a disability.

Shopify will take the following step to prevent and remove other accessibility barriers identified:

  • Provide an open forum for reporting any accessibility barriers and needed accommodation.

For more information

For more information on this accessibility plan, please contact Brittany Forsyth (VP of HR) at:

Accessible formats of this document are available free of charge upon request.

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